General Questions
EpicAccountStore is a video game store, mainly catering to League Of Legends market. Currently, we sell only League Of Legends materials and PlayerUnknown’s Battleground accounts. In the future, we will expand to other video game markets.
We sell quality video game materials at the best possible prices. Our physical products are shipped almost anywhere around the world and come with 30 days money back guarantee. Our digital products are completely legitimate and come with instant delivery. Should you face any issues, you are fully covered by us.
Do not take our words for it. Watch what other customers are saying about our store.
About safety, yes absolutely. Our store is 100% safe. It is 256-bit encrypted and SSL ceritifed. All the payments are handled by PayPal, which is number 1 and the most secure payment processor online.
For digital assets, such as League Of Legends accounts, League Of Legends RP cards or PlayerUnknown’s Battlegrounds accounts, the delivery is instant. As soon as your payment status is verified and complete, you will receive the complete details in your PayPal email address. 🙂
For physical goods, depending on your location, it might take up to 45 days. Please be patient. 🙂
Currently, we accept PayPal and credit card payments (which are also handled by PayPal).
Physical Products
There is no physical shop yet, but our registered physical shop is based in Stuttgart, Germany. Our store is mostly online based. We have suppliers from USA, China, and Hong Kong. It is mostly they who ship you items as soon as an order is placed. 🙂
No, we are not affiliated with any video game franchise/comany. We create these items ourselves and sell them at our shop. With that said, the difference is almost negligible as far as quality and size of the items are concerned. So, they are 99% identical. 🙂
Yes, we deliver physical items almost anywhere around the world free of charge. If shipping tracking number is available, we email the customer as soon as the items are dispatched.
In extremely rare cases, some items are restricted to be shipped in some countries due to custom rules and policies. In those cases, we refund the customer completely. 🙂
Please view this page: https://epicaccountstore.com/shipping-and-delivery/ for more information.
Depending on your location, it might take up to 45 days from your date of purchase to receive the item. We know that is too long to wait. However, due to free shipping, we have to handle a lot of orders which sometimes causes delay.
Please wait up to 45 days from your date of purchase. If you still have not received your item, you will be completely refunded. 🙂
We are extremely sorry if this issue arises. Please send a picture of the broken item you received at [email protected]
We will issue the refund when we determine that your claim is reasonable.
Once again, we are extremely sorry if this issue arises. Please send a picture of the poor quality item you received at [email protected]
We will issue the refund when we determine that your claim is reasonable. 🙂
Yes, you are still eligible for a refund. However, you must return the item first and it must arrive intact without any issues. Then, you will be completely refunded. 🙂
Accounts/Digital Items
Yes, we sell quality accounts, free from bans and reports.
We provide free insurance. Sometimes even lifetime warranty for some accounts. Should anything happen to your account within the insurance period from your date of purchase, we will cover it. Unlike most other League sellers and stores, we actually value and honor our insurance guarantee. 🙂
We are going to completely honest here. Most of the accounts that we sell are not owned/created by us. Any websites claiming that they hand-level an account are outright lying.
We purchase accounts from a lot of different places. It could be from a website, forum, from a local real-life person, etc. Before purchasing an account, we do a lot of research to ensure that the said account is safe and secure. We keep an account in our warehouse directory for 6 months before selling it to ensure that it is safe enough to be sold. Then, we list that account in our store for selling. 🙂
Out of some 800+ accounts we have sold so far, only 19 got banned or recalled. That is only 2.3% defect rate which is lower than any other League sellers’ on the internet. Moreover, we provide 6 month to 1-year free insurance (or lifetime warranty on accounts owned/created specifically by us). So, do not worry, mate! You are covered by us, and we actually honor our guarantee! 🙂
The delivery is instant. As soon as your payment status is verified and complete, you will receive the complete details in your PayPal email address. 🙂
Please do understand that an account cannot be returned if it is working and fully functional. You can only get a replacement/refund if it stops working within the guarantee period.
We are sorry if this happens. Please message us at [email protected] and we will see what can be done about it. Please include the invoice id. 🙂