Shipping And Delivery

For intangible products

No shipping is required. The delivery is instantaneous, and the product details are sent to the email address used as soon as the payment verification is complete and the purchase is complete. Accounts sold through our PlayerAuctions are not delivered instantly.

For tangible products

Shipping is free on all physical products regardless of the size, the quantity, the purchase value you order!

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages stored in our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries, we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates

Location*Estimated Shipping Time
United States10-40 Business days
Canada, Europe12-40 Business days
Australia, New Zealand10-40 Business days
Mexico, Central America, South America12-40 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information, but sometimes due to free shipping tracking is not available.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.